Voice Services Manager

Voice Services Manager     University in the East Midlands
£50-56k | Permanent | Hybrid
We are working with a leading  University in the East Midlands  to appoint a  Voice Services Manager  to take strategic and operational ownership of its enterprise voice and contact centre services.
This is a key leadership role within Digital Services, responsible for the  performance, resilience, security and ongoing transformation  of the University's voice estate.

The Role  You will:
Lead the strategy and roadmap for enterprise voice services
Oversee  Microsoft Teams Telephony, Cisco Webex Contact Centre and legacy IP telephony
Lead the migration from on-premise telephony to modern cloud-based solutions
Provide technical expertise across  SBCs, VoIP, Direct Routing, dial plans and PSTN/SIP
Ensure service resilience during critical periods including  Clearing
Manage suppliers, contracts and an operational budget of c.£250k
Lead and develop a small specialist Voice team
Drive continual improvement, security, governance and service performance
About You  We're looking for an experienced voice/telephony professional with:
Strong enterprise voice and telephony experience

Experience with  Microsoft Teams Telephony and/or Cisco Webex
Knowledge of  SBCs, VoIP and Teams Direct Routing
Proven technical leadership and people management experience
Experience managing suppliers and complex IT services
Strong stakeholder management and problem-solving skills
Higher Education experience and ITIL/Microsoft/Cisco certifications are desirable.