Director of Customer Experience & Transformation
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-30
Listing for:
Metropolitan Thames Valley
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Change Management, Client Relationship Management, Project & Program Management
Job Description & How to Apply Below
Metropolitan Thames Valley Housing (MTVH) is seeking a Director of Customer Experience to lead a major transformation, combining data-led insight with digital enablement across MTVH’s housing services. The role sits on the Senior Leadership Team and requires shaping the customer journey at scale while coordinating across housing, leases, neighbourhoods and support functions.
You will drive customer insight, service design and end-to-end experience improvements, including complaints handling,
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