More jobs:
Claims Operations Manager
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-09-04
Listing for:
Hastings Direct
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
Operations Management, Project & Program Management, Risk Manager/Analyst, Change Management
Job Description & How to Apply Below
- Lead and motivate Home Claims Team Leaders and their Claims Handlers across multiple sites, championing a first-contact resolution mindset and an empathy-driven culture.
- Maintain high technical standards of accuracy, reserving and indemnity control in all claims.
- Own the execution and embedment of new processes and operational improvements, ensuring regulatory compliance and quality assurance standards are met and exceeded.
- Analyse data insights to identify trends, opportunities and performance gaps, turning insight into action and supporting wider business change, including systems improvements, digital journey enhancements and operational design projects.
- Oversee operations with supplier partners, aligning them to expectations, meeting KPI's, and improving settlement efficiency and leakage control.
- Co-create an engaged culture, inspiring, coaching and developing teams to deliver strong performance and open communication.
Extensive technical expertise in Home Claims (personal lines) with a strong commercial understanding and a track record of controlling indemnity spend. - Proven operational leadership in high-performing, customer-focused teams, with experience in process change and performance improvement.
- Strong analytical skills, interpreting data and MI to drive decision-making.
- Experience managing outsourced relationships and aligning them to business objectives.
- Capability to handle surge/unusual events and motivate teams to maintain performance during such periods.
Competitive salary plus £5k car allowance. - Flexible hybrid working.
- Annual 4
Cs performance bonus scheme. - Private medical insurance (PMI) for Band 4 and beyond.
- Financial wellbeing package - life assurance, income protection, matched pension contributions, and additional benefits.
- Mental wellbeing programme - Thrive app, 24/7 support, in-house first aiders, and support groups.
- 27 days annual leave + bank holidays, with option to buy or sell a week; health-care cashback, dental plans, and other perks.
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