Head of Operations

Our client is seeking an experienced and commercially minded Head of Operations to lead operational performance across a growing, award-winning PBSA business.

This is a broad leadership role with responsibility for multiple assets across the Midlands, overseeing operational standards, compliance, customer experience, maintenance, contractor performance, and people leadership across the portfolio. The business operates a substantial PBSA portfolio and is entering its next phase of growth, with a strong development pipeline and a number of new projects planned across the UK.

Working closely with the Directors, you'll play a key role in driving operational excellence, improving performance, implementing best practice, and supporting the next phase of growth.

Key Responsibilities:

• Lead operational performance across a multi-site property portfolio
• Manage and develop Site Managers and operational teams
• Oversee compliance, risk management, ANUK standards, and regulatory requirements
• Drive customer experience, resident satisfaction, and service improvement initiatives
• Manage contractors, suppliers, and service delivery partners
• Lead operational projects, business improvements, and new developments
• Monitor KPIs, budgets, operational reporting, and performance standards
• Act as the senior escalation point for significant operational...