Moves Manager

Are you an experienced housing professional who knows how to bring out the best in people and deliver great results for customers?

We’re looking for a Home Moves Manager to lead our Home Moves Team and make sure residents receive an excellent service when they need to move home.

You’ll lead a team responsible for mutual exchanges, managed moves and decants, making sure residents receive the right support throughout what can be a stressful or unsettling time.

With a strong focus on performance, customer experience and continuous improvement, you’ll work closely with colleagues and external partners to find solutions, improve services and make a real difference to our residents.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

You’ll lead the day-to-day Home Moves service, supporting your team to deliver great outcomes for residents while driving performance and continuous improvement. Here’s a snapshot:

• Lead and manage the Home Moves Team, setting clear expectations and driving high performance
• Ensure residents receive an effective and customer-focused rehousing service across mutual exchanges, managed moves and decants
• Set and monitor individual and team targets, using performance information to identify opportunities and drive results
• Coach, motivate and develop colleagues through regular appraisals, feedback and personal action plans
• Work with the Head of Home Moves to develop our strategic approach to rehousing and decants
• Build strong relationships with internal teams, Local Authorities and external partners to improve outcomes for residents
• Identify barriers, analyse performance and implement practical improvements to the service
• Keep up to date with legislation, regulation, Welfare Reform and best practice, ensuring the service remains compliant and responsive

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

We’re looking for someone who can bring strong housing knowledge, confident leadership and a genuine commitment to delivering great customer outcomes. You’ll bring:

• Significant experience in housing and/or rehousing, with a strong understanding of decants, tenancy management and relevant legislation
• Proven people management experience, with the ability to motivate, coach and develop high-performing teams
• A strong customer focus, with the ability to adapt services and find solutions for individual customer needs
• Experience of setting and achieving challenging targets, using data and insight to improve performance
• Excellent communication, negotiation and influencing skills, with the confidence to work with a wide range of stakeholders
• A track record of leading change, improving services and delivering positive outcomes for customers

If you’re an inspiring housing leader who wants to improve services, develop people and make a real difference to residents, we’d love to hear from you

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.