Team Leader, Management
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-09-29
Listing for:
Centrica
Full Time
position Listed on 2026-09-29
Job specializations:
-
Management
Operations Management, Healthcare Management, General Management
Job Description & How to Apply Below
Here's what we're looking for:
- Great coaching skills with a proven track record of success
- Able to plan and prioritise enabling delivery of targets and to exceed our customer expectations
- Understanding on what makes a great customer service journey and is able to formulate plans for a team to deliver against this
- Ability to manipulate data into actions & output
- Effective communication to engage stakeholders, ensuring regular feedback to operational teams at all levels where required
- Ability to run and lead large huddles to effectively communicate and deliver messages
- Adaptable to change, and flexible with a growth mindset with an ongoing commitment to learning and self-improvement
- Lead by example, ensuring that teams operate in line with the British Gas approach and values, role model behaviours to support health, wellbeing, safety and the environment
- Demonstrates a results-driven attitude
- Able to make commercially astute decisions on behalf of the business to resolve customer contact as effectively and efficiently as possible
- Demonstrates a hands-on approach to problem solving; identifying issues and using initiative and available resources to generate solutions
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