Team Leader, Management

Here's what we're looking for:

• Great coaching skills with a proven track record of success
• Able to plan and prioritise enabling delivery of targets and to exceed our customer expectations
• Understanding on what makes a great customer service journey and is able to formulate plans for a team to deliver against this
• Ability to manipulate data into actions & output
• Effective communication to engage stakeholders, ensuring regular feedback to operational teams at all levels where required
• Ability to run and lead large huddles to effectively communicate and deliver messages
• Adaptable to change, and flexible with a growth mindset with an ongoing commitment to learning and self-improvement
• Lead by example, ensuring that teams operate in line with the British Gas approach and values, role model behaviours to support health, wellbeing, safety and the environment
• Demonstrates a results-driven attitude
• Able to make commercially astute decisions on behalf of the business to resolve customer contact as effectively and efficiently as possible
• Demonstrates a hands-on approach to problem solving; identifying issues and using initiative and available resources to generate solutions