National Head of Commercial Services

Department: Executive Suite

Location: Derby, UK

At Flint Bishop, we are entering a significant new phase of growth and transformation as we evolve from a successful regional law firm into a nationally operating legal business with ambitious long‑term growth plans through to 2030 and beyond. As part of this transition, the firm is implementing a national divisional operating structure designed to create greater scale, stronger sector alignment, and improved client delivery across all service lines.

The National Head of Commercial Services will play a central leadership role in shaping and delivering that vision. Reporting directly to the CEO and forming part of the firm’s senior leadership structure, this role is responsible not only for leading a high‑performing Commercial Services division, but also for helping build a unified, scalable, and commercially driven national firm. Success in the role over the next two to three years will include delivering significant divisional growth, strengthening national market presence, building a best‑in‑class leadership structure, improving operational scalability and profitability, and supporting the successful integration of new teams, lateral hires, and acquisitions into the wider Flint Bishop platform.

• Lead and develop all Commercial Services teams, including Commercial Litigation, Employment, Commercial Property, Corporate & Finance, Commercial Contracts, Licensing, Intellectual Property, Regulatory & Corporate Defence, Insurance Litigation, and Recoveries.
• Set and deliver a commercially focused divisional strategy aligned with the firm’s wider national growth plans and strategic objectives.
• Work closely with the CEO, COO, Head of Private Client Services, and wider Management Board to ensure the firm operates as a single, cohesive national business rather than separate parallel divisions.
• Design and implement the optimal sub‑team and leadership structure for the Commercial Services division, including recommending and developing the leadership layer beneath the divisional head.
• Ensure clients receive clear, pragmatic, commercially focused legal advice and a consistent standard of service across all Commercial Services teams nationally.
• Promote strong collaboration and cross‑referral activity between Commercial Services, Private Client Services, and central operational functions.
• Take ownership of divisional financial performance, including profitability, budgeting, utilisation, pricing strategy, operational efficiency, and sustainable revenue growth.
• Lead, mentor, and develop high‑performing teams and future leaders, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Identify, assess, and implement operational and process improvements to support scalability, client experience, and divisional performance.
• Ensure robust governance, compliance, quality assurance, and risk management standards are maintained across all Commercial Services functions.
• Ensure the division remains aligned with developments in legal technology, AI, and operational innovation, identifying opportunities to improve both client service delivery and internal efficiency.

• Take full accountability for divisional performance against agreed financial, operational, and strategic objectives.
• Lead monthly and quarterly business reviews, presenting financial performance, KPIs, strategic progress, and operational updates to the CEO and Management Board.
• Own the creation, management, and delivery of divisional budgets and P&L performance.
• Monitor and report on key performance indicators, implementing corrective actions and performance improvement plans where required.
• Embed a culture of…