Senior Complex Complaints Leader
Listed on 2026-10-11
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Management
Regulatory Compliance Specialist, Risk Manager/Analyst
Hastings Direct in Leicester or Bexhill is seeking an experienced Complex Complaints Leader to head a team of Complaint Resolution Specialists, focusing on executive complaints, litigation, and FOS file requests.
You will develop processes, manage stakeholder relationships at executive levels, ensure fair outcomes and regulatory compliance under FCA, DISP, and Consumer Duty, and drive continuous improvement through data insight and coaching.
This role, Senior Complex Complaints Leader at Hastings Direct, could be your next career step.
The position is based in Leicester, England, United Kingdom.
This opportunity is part of our work in Finance, Management & Operations.
The advertised compensation is 55.000 - 75.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Complex Complaints Leader role in the description above.
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