Claims Team Leader - Repair

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Our Repair Claims team plays a vital role in delivering outstanding customer outcomes during what can often be a stressful time for customers. As a Team Leader, you'll lead a team of around 13 colleagues, driving performance, engagement and continuous improvement while fostering a customer-first ethos. You'll empower your team through coaching, support and development, ensuring every customer receives an exceptional service experience and that colleagues understand how their work contributes to wider business goals.

• Previous leadership experience within Claims or the Insurance industry.
• Proven ability to lead and develop high‑performing teams.
• Strong track record of improving colleague engagement and performance.
• Experience delivering excellent customer and business outcomes.
• Demonstrable success in coaching and performance management.
• Knowledge of motor claims repair and total loss processes would be advantageous.

• Strong people leadership and team development skills.
• Excellent coaching and performance management capability.
• Ability to inspire, motivate and drive engagement within a team.
• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong communication and stakeholder management skills.
• Ability to lead change, drive continuous improvement and create a positive, high‑performing culture.

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview – presentation to hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

There’s more!

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme – all colleagues are eligible for our annual 4
  
  Cs performance bonus
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have…