Litigation Manager

Can you imagine a world without music? Neither can we.

To lead the operational delivery of debt recovery and copyright infringement litigation cases, ensuring case progression, maximising recoveries while managing customer, legal, commercial and reputational risk.

• Lead the day-to-day operational management of the Litigation Department including the Infringement Lead.
• Develop and implement effective debt recovery, copyright litigation and enforcement strategies that maximise recoveries while managing customer, legal, commercial and reputational risk.
• Oversee the litigation and enforcement pipeline from pre-action activity through to proceedings, settlement, judgment and enforcement, ensuring cases are appropriately reviewed and progressed.
• Act as a senior operational escalation point for complex debt recovery, copyright infringement and litigation matters, providing guidance on risk, proportionality and customer outcomes.
• Work closely with PPL and PRS stakeholders, as well as senior management and panel law firms, to support case and overall litigation strategy, risk assessment, dispute resolution and decision making.
• Manage relationships with panel law firms and other related suppliers, ensuring performance is in line with contractual obligations, service levels, budgets and governance requirements.
• Take responsibility for managing our panel of litigation firms to ensure that the case pipeline progresses effectively.
• Monitor law firm panel spend, challenge costs where appropriate and ensure activity remains proportionate to the value, complexity and strategic importance of each matter.
• Ensure teams follow agreed procedures, deliver a high standard of customer service and effectively resolve customer queries, disputes, objections and complaints.
• Review dashboards, caseloads, reports and performance trends to identify risks, missed targets, improvement opportunities and future activity plans.
• Prepare clear operational reporting on department performance, litigation pipeline, supplier performance, costs, risks and relevant mitigating activity.
• Lead our working group and strategy sessions, including preparation of reports and giving presentations to key stakeholders.
• Drive continuous improvement across people, process, systems, reporting and governance, including appropriate use of technology, automation and workflow improvement.
• Maintain and improve operational policies, procedures, case handling guidance and governance documentation.
• Ensure activity complies with relevant legal processes, internal policies and regulatory requirements.
• Attend (and support case handlers to attend) hearings, mediations, settlement meetings and conferences with external advisers or counsel, as required, and support the preparation of witnesses and evidence.
• Identify and implement improvements to litigation processes, precedents, workflows, reporting and instructions to external legal providers, including appropriate use of technology and automation.
• Maintain and develop legal precedents, policies and governance documentation.
• Actively engage in knowledge sharing within the department, across the company and its shareholders.
• Support our internal teams with queries about litigation and support with complex complaints where necessary.
• Contribute to strategic projects and wider business initiatives requiring legal input.

• Manage, motivate and develop case handlers to achieve agreed revenue, recovery, litigation, enforcement, quality and customer service targets.
• Plan and manage day-to-day workflow, resources, processes and performance to ensure service levels and operational standards are achieved and maintained.
• Hold regular team meetings and performance reviews to communicate priorities, review workloads, recognise success, resolve operational issues and maintain focus on delivery.
• Take responsibility for performance management of direct reports, including one-to-ones, objective setting, coaching, development planning and formal review processes.
• Support effective recruitment, onboarding and succession planning to ensure the right capability and capacity is in place to deliver the required work.
• Build and demonstrate business expertise in debt recovery litigation, infringement and enforcement, contributing to operational improvement and risk management.
• Interpret reports and management information to support performance analysis, decision making, forecasting and escalation of risks or variances from plan.
• Manage…