Marketing Operations Manager

Location:

Remote first role with the opportunity to work flexibly from home, providing it is within the UK. There will be some travel within the UK, including to QAA events.

Job type:
Full-time

Hours:

35 hours per week, with flexibility around how hours are worked.

Band: 5

Salary: £41,310 to £52,020 per annum, dependent upon knowledge, skills and experience, plus excellent benefits

QAA is the UK’s independent quality body for tertiary education. Our purpose is to ensure that students and learners experience the highest possible quality of education.

We are the UK’s authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications.

We work with governments, funding bodies and education providers across the UK and internationally to support and enhance quality and standards. In Scotland, Wales and Northern Ireland, we work collaboratively with the sector to meet the needs of each nation. In England, our membership programme provides resources and support to strategic leads, quality specialists and students and learners alike.

Internationally, we are recognised as one of the world's leading quality bodies, supporting the reputation and reach of UK tertiary education through global partnerships and transnational education.

The Marketing Operations Manager is a new role at the centre of how QAA delivers its work to the sector. Our publications, review reports, web content and events are how providers, members and partners experience QAA, and their quality shapes our reputation. This role brings the operational delivery of all of them under one lead for the first time, turning QAA's strategic priorities into tangible outputs that are delivered to a high standard and measured for their impact.

We've created it because publications and events have a lot in common. Each depends on careful planning, coordination across teams, rigorous quality control and delivery to an agreed date. At any one time, you’ll have several of each in progress, many with fixed external deadlines. Managing them together gives us one clear view of what's coming and consistent standards across everything we put our name to.

It also gives colleagues across QAA a single, trusted point of contact for getting their work produced and delivered well.

You'll lead a team of four specialists: a Website Editor, a Design Lead and two Network and Events Officers. We want a manager who sets clear priorities, gives people room to do their best work and develops their capability over time, so that high standards and reliable delivery become the way the team works.

Much of your influence will come through others. You'll agree timelines with delivery teams and senior colleagues, manage the dependencies between them and hold everyone to what's been agreed, including when that calls for a difficult conversation. You'll also lead DMC's work on review report publication and DEQAR, the European database of external quality assurance results, where accuracy matters to QAA's standing.

Reporting to the Head of Digital, Marketing and Communications, you'll keep improving how we operate and help shape the way the wider DMC team works.

You're an experienced operations or production leader with a track record of delivering high-quality outputs to agreed timelines. You'll have led the production of publications or similar outputs and overseen events delivered through a team. Each has its own demands, but you'll see where they connect and how strong planning and quality control in one can strengthen the other.

Staying organised under pressure comes naturally to…