Web Experience Manager

• Provide direct line management for a multi-disciplinary team including Product, UX, Ecommerce Analytics, Customer Support and other web experience related roles.
• Provide ongoing coaching, mentoring and career development through regular one-to-one meetings and development planning.
• Partner with corporate functional leadership to support performance management, succession planning, goal alignment and employee growth.
• Identify skills gaps, performance risks and development opportunities, creating plans to strengthen team capability.

Lead and develop a high-performing team environment that emphasizes accountability, collaboration, and alignment with organisational objectives and company values.

• Establish and maintain a professional and effective working environment that supports collaboration, continuous improvement, and employee performance.
• Serve as the primary local point of contact for employee relations matters and team-related issues, ensuring timely and appropriate resolution.
• Support organisational change initiatives, team communications and adoption of evolving ways of working.
• Support a culture of continuous learning, professional development, and constructive performance feedback across all disciplines.

• Lead hiring activities for the Web Experience organisation at the local level including interviewing, candidate selection and onboarding.
• Partner with corporate functional leaders to align hiring decisions with departmental needs and role expectations.
• Ensure new employees are successfully onboarded, integrated into global teams and connected to appropriate learning and development opportunities.
• Support workforce planning activities through understanding future talent needs, growth plans and organisational changes.

• Serve as the local anchor within a matrix operating model, helping employees understand responsibilities, expectations and reporting relationships.
• Partner closely with corporate functional leaders who provide day-to-day work direction, priorities and discipline leadership.
• Identify and resolve role ambiguity, communication gaps and organisational friction across teams and regions.
• Promote consistent operating practices, collaboration standards and effective feedback loops across disciplines.

• Manage local team logistics including hybrid working arrangements, onsite attendance requirements, leave coordination and location-specific considerations.
• Ensure employees have appropriate tools, access, training and support to perform effectively.
• Represent local team needs, feedback and organisational risks to corporate leadership.
• Maintain compliance with company policies, procedures and documentation requirements.
• Support team productivity and engagement through effective local leadership and operational coordination.

• Develop and maintain effective working relationships with corporate functional leaders, business stakeholders, and support partners to achieve organisational objectives.

Communicate organisational updates, risks, employee concerns and development opportunities effectively across leadership groups.

• Partner with Organisational Effectiveness and functional leadership teams to improve employee experience, team health and workforce capability.
• Promote a culture of integrity, inclusion, collaboration and continuous improvement.

• Develops and maintains a productive work team including hiring qualified personnel, training, and managing performance management, transfer, advancement, and termination.
• Manages teams with integrity, ethical…