Team Supervisor

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job title Team Supervisor Job reference  Date posted 02/11/2026 Final date to receive applications 16/11/2026 Working Pattern Full time Salary Grade G £34,237 to £37,563 a year Contractual hours 37 Basis Full time Job category/type Finance / Accounting Attachments Blank Job description

Salary: £34,237 - £37,563 a year
Location:
The Council House
Hours: 37 hours a week
Closing Date:
Monday 16th July
DBS Requirement:
No
Contract Type:
Permanent
Are you an experienced and proactive team supervisor/manager in a financial environment looking for a new challenge.
We are seeking a Team Supervisor to lead the Payments & Billing function within our Accounts Receivable team. You will be responsible for allocating and monitoring work across the team to maximise income collection and ensure payments are processed accurately and on time.
You will supervise a team of officers, providing day-to-day support and guidance to maintain high performance, ensure compliance with legislation, and uphold Council policies and procedures. You will also be responsible for producing and analysing statistical information to monitor and evidence both operational and staff performance

In the role of Team Supervisor , here’s an example of what you’ll be doing to make an impact:

• Supervise and support a team of Accounts Receivable Assistants, including regular one-to-ones, performance reviews and objective setting.
• Oversee the effective management and prioritisation of the team’s caseload, ensuring timely and appropriate allocation of payments & answering of queries
• Monitor workload and performance indicators, taking action to address any backlogs or issues.
• Provide advice and guidance to team members on complex or sensitive cases, including those involving vulnerable customers.
• Ensure that all team activity complies with relevant legislation, regulations and council policies (including data protection, financial regulations and equality considerations).
• Work closely with colleagues in Finance, and other service areas to resolve queries, and obtain information to carry out daily tasks.
• Prepare and present reports, performance data and recommendations to managers and stakeholders as required.
• Contribute to the development, review and implementation of procedures, processes and systems to improve the efficiency and effectiveness of the Payments & Billing function.
• Support the training, development and induction of new and existing team members.
• Handle customer escalations and complaints in a professional and solution-focused manner.

To be successful in this role, you’ll ideally have...

• Extensive, proven experience of successfully supervising a large team in a high-volume, performance-focused environment
• Confident communication and negotiation skills, with the ability to handle difficult conversations professionally
• Experience of using business finance systems and Microsoft packages
• Ability to maintain accurate computer records.
• Ability to prioritise workloads and meet deadlines.
• A flexible approach to the management of yours and your teams caseloads
• Prepare reports and statistical information
• Knowledge of Accounts Receivable processes

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making…