Assistant Manager

Location: London, N1

Salary: £28,980 per annum + Quaterly Bonus

Role Type: Full-Time, Permanent

Reporting To: Store Manager

Shift pattern: Working 5 days across 7

An exciting opportunity has arisen for an Assistant Manager to join a well-established self-storage operation in London, N1. This is a hands-on, customer-focused role where you will support the Store Manager in driving sales, maximising occupancy, delivering excellent service and ensuring the store runs smoothly and efficiently.

This is an urgent vacancy, so early applications are strongly encouraged.

The Access Store is the operational heart of the business. As Assistant Manager, you will work closely with the Store Manager to achieve sales and profit targets while ensuring every customer receives a consistently high standard of service.

You will also contribute to the presentation, cleanliness and overall effectiveness of the store. When the Store Manager is absent, you will take overall responsibility for the day-to-day running of the store.

• Support the achievement of the store’s financial, sales and occupancy targets
• Identify and recommend opportunities to increase occupancy and revenue
• Handle sales enquiries professionally by telephone and face to face, converting enquiries into bookings wherever possible
• Deliver excellent customer service and respond effectively to a diverse range of customer needs
• Supervise, support and motivate Customer Service Assistants, leading by example
• Take responsibility for the store in the Store Manager’s absence, including reporting financial and operational information to the Regional Manager
• Maintain a clean, safe, well-presented store at all times
• Ensure Health & Safety procedures are followed for the benefit of customers and colleagues
• Monitor store performance against monthly and annual budgets
• Support marketing activity and local store promotion
• Assist with unit mix analysis, using reporting to identify changes that could improve occupancy and revenue
• Report and follow up repair and maintenance issues promptly
• Support debt-control procedures and help keep bad debt to a minimum
• Complete administration accurately and in line with company procedures
• Identify training and development needs within the team

• Strong verbal and written communication skills
• Confidence engaging with customers face to face and over the telephone
• Excellent listening skills and a genuine customer-service focus
• Attention to detail and the ability to work within procedures
• A proactive, self-disciplined approach with the ability to work independently
• Experience supervising or motivating a small team, ideally leading by example
• Confidence taking responsibility for store operations in the Manager’s absence
• Comfortable working alone at times, as well as within a small team
• A commercial mindset with an interest in sales, occupancy and revenue performance
• Full product and service knowledge will be developed through induction and probation

• Permanent, full-time position
• Competitive salary of £28,980 per annum+ Quarterly Bonus
• The opportunity to develop into a senior operational role
• A varied role combining sales, customer service, team leadership and store operations
• The chance to make a real impact within a busy London store