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Senior QA Lead — Customer Experience & Compliance
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-15
Listing for:
Tate Recruitment
Full Time
position Listed on 2026-08-15
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist
Job Description & How to Apply Below
Tate Recruitment seeks an experienced QA Lead to own quality assurance, customer feedback oversight and continuous improvement within a fast-growing financial services business. This role drives fair outcomes and regulatory compliance across customer journeys, working with Customer Care, Compliance and Operations.
You’ll lead QA frameworks, oversee complaint investigations and deliver MI that informs senior leadership decisions, while coaching teams to raise performance and customer experience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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