Leasehold & Service Charge Officer

We're recruiting on behalf of a well-established Housing provider for a Third Party Management Officer to support the oversight of third-party managed home ownership schemes. This role plays a key part in protecting residents' interests, ensuring contractual compliance, and driving high service standards across managed estates. This is a temporary role however you will have the opportunity to apply for the role permanently if you wish.

This is a hybrid role, 2 days from the office and the rest of the week from home. What You'll Be Doing:
Overseeing third-party agreements, head leases and managing agents Scrutinising service charge demands, accounts and formal notices Monitoring contractor performance against KPIs and SLAs Investigating and escalating disputes or non-compliance Supporting financial and building safety compliance monitoring Acting as a key liaison between residents, managing agents and internal teams Supporting delivery of leasehold and property management services What They Look For:

Experience of overseeing third-party managing agents Knowledge of leases, service level agreements and service charges Ability to analyse financial information and performance data Strong stakeholder engagement and influencing skills Confident challenging underperformance and driving improvements Ability to handle stage 1 complaints If you're proactive, commercially aware and passionate about delivering high-quality services to residents, we'd love to hear from you.