Front of House Apprentice

Introduction

A fantastic opportunity to begin your hospitality career as a Food and Beverage Apprentice. You will learn how to prepare high‑quality coffee, deliver excellent customer service, assemble and serve a range of food and beverages to customers, and support the smooth running of a busy café. You will become familiar with working Front of House.

At the heart of Northern Cobbler lies a small but passionate team dedicated to exceptional coffee.

Over the years, our objectives have undergone slight modifications, yet our fundamental values have remained steadfast: to create distinctive products, using quality ingredients with unwavering integrity

Daily Responsibilities:

• Welcome customers and provide a warm, friendly service
• Establish whether customers are eating in or taking away and seat customers appropriately (1st floor) providing table service using a handheld device
• Help customers choose from the food and drink menu
• Answer questions about ingredients, allergens, and intolerances using the café's ingredient catalogue
• Take accurate orders, including preferences such as coffee strength, dairy/non‑dairy options, and ingredient changes
• Assign table numbers to support kitchen and front‑of‑house service
• Prepare hot and cold beverages following company recipes
• Serve drinks and counter food such as cakes, pastries, and retail items
• Process payments (cash and contactless)
• Keep the barista station, counter, and service areas clean and organised
• Maintain stock of clean mugs, plates, cutlery, napkins, milk jugs, and disposables for take away items
• Check coffee machines and brewing equipment, regularly cleaning the coffee machine and report maintenance needs
• Follow food safety, hygiene, and health & safety procedures
• Communicate order changes to the kitchen
• Update customers if there are delays with drinks or hot food
• Clean and wipe down tables between customers
• Share customer feedback with the management team

Additional Duties:

• Light kitchen work during some shifts, preparing simple hot and cold dishes from the breakfast and lunch menus
• Following assembly instructions to prepare meals consistently and safely
• Completing opening and closing duties such as cleaning appliances, wiping tables, sweeping floors, restocking, and maintaining the customer/staff toilet. Completing simple logs for monitoring and standard purpose

We are looking for a committed Apprentice, who wants to progress in hospitality as a career. Upon successfully completing the apprenticeship, there would be possible progression within the company (employment), and/or further qualifications/further apprenticeship level.

• Team Working
• Organisation Skills

• Desired - null
  - None required
  - None required

Course: Food and beverage team member (level
2)

Level: 2

Route: Catering and hospitality

Apprenticeship Level: Intermediate

Working Week: Shift pattern to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: LIFETIME TRAINING GROUP LIMITED