SVP Retail

• A global information business is recruiting a newly created SVP Retail.
• Opportunity for a strong retailer from sales, ecommerce, or transformation.

About Our Client

A well-established organisation within the Media & Agency industry, this company is recognised for its expertise and influence. As a large organisation, it offers an environment where talented professionals can make a significant impact in shaping retail strategies.

• Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct‑to‑consumer pathways.
• Identify and capitalise on new growth opportunities in retail markets.

• Optimise the retail end‑to‑end customer journey, devising and implementing go‑to‑market readiness in a largely untapped space.
• Implement standardised processes to ensure consistent customer experience including category management and keyword allocation – driving the discover‑ability of content for the consumer.
• Develop and monitor key performance indicators for retail.

• Build, develop, and lead high‑performing retail operations teams.
• Establish clear performance expectations and accountability measures.
• Foster a culture of innovation, collaboration, and customer‑centricity.
• Provide mentorship and professional development opportunities for team members.

• Oversee retail P&L responsibility including revenue growth, cost management, and profitability.
• Work closely with the Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.

• Design and implement customer experience strategies that drive loyalty and repeat business.
• Utilise customer feedback and market research to continuously improve retail offerings.
• Ensure seamless integration between physical and digital retail experiences.
• Develop innovative approaches to enhance customer engagement and satisfaction.

• Product Innovation & Development:
  Proven track record in launching and scaling new product lines across diverse markets.
• Revenue Optimisation:
  Deep expertise in identifying and activating commercial levers to drive sustainable growth.
• Strategic Partnerships:
  Experience building and managing both internal alliances and external partnerships to unlock value.
• Channel Strategy:
  Skilled in leveraging multiple commercial channels; ideally with omnichannel experience.
• Leadership & Team Building:
  Demonstrated ability to build, inspire, and lead high‑performing cross‑functional teams.
• Global Perspective:
  International experience preferred, with a nuanced understanding of regional market dynamics.
• Customer‑Centric Mindset:
  Holds exceptionally high standards, with a luxury‑brand level of attention to detail and customer experience.
• Feedback‑Driven:
  Actively seeks and integrates feedback to improve outcomes and team performance.
• Innovative & Strategic: A forward‑thinking strategist who brings fresh ideas and challenges conventional norms.
• Influential Communicator:
  Diplomatic and persuasive, able to champion the voice of the consumer across the organisation.
• Agility in Complexity:
  Thrives in ambiguity and complexity, with experience navigating matrixed, high‑growth environments undergoing transformation.

• Competitive salary
• Comprehensive benefits package.
• Opportunity to work within a large digital organisation undergoing transformation.
• Chance to shape and lead impactful retail strategies.