Supervisor, Retail, Retail & Store Manager

Supervisor – Luxury Accessories, Department Store, British Heritage Brand

Location: Iconic British Luxury Brand – Prestigious London Department Store

Salary: Up to £33,000 (Depending on Experience)

About the Role: Join a renowned British luxury house celebrated for its refined craftsmanship and timeless accessories. As Supervisor, you will lead by example on the shop floor of a prestigious London department store, ensuring an exceptional client experience while supporting the team in achieving commercial excellence.

• Drive store performance by supporting daily operations, team motivation, and client engagement.
• Deliver exceptional service while fostering a warm and knowledgeable environment for a discerning clientele.
• Lead and inspire a team of Client Advisors, ensuring high standards in clienteling, presentation, and performance.
• Act as a brand ambassador, maintaining the brand’s legacy of excellence in both product knowledge and store standards.
• Support with stock management, training, and onboarding of new team members.
• Collaborate with the management team to execute visual merchandising directives and seasonal campaigns.

• Previous supervisory or senior sales experience within luxury retail.
• Strong leadership qualities and the ability to motivate and develop a team.
• A refined and client-focused approach, with a deep appreciation for craftsmanship and heritage.
• Excellent communication and interpersonal skills.
• Organised, commercially aware, and committed to delivering results.

Benefits: Competitive package including staff discounts, performance incentives, and career development opportunities.

Environment: Work within one of London’s most iconic retail settings, representing a brand steeped in British elegance and legacy.