Business Manager

Business Manager, Charlotte Tilbury – JLP Leicester

40 hours per week, full‑time, permanent contract.

A Charlotte Tilbury Business Manager is the life and soul of their counter, with commercial acumen, entrepreneurial spirit, and the ability to lead a unique vision. They create and drive a magical customer experience through genuine emotional connections, expert artistry, and passion for exceptional products.

Charlotte Tilbury is a fast‑growing beauty brand that disrupts the industry with spellbinding products, world‑class artistry, and world‑class emotional connections with global customers and colleagues.

• Reporting in to the Area Manager; you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand and you will do this by exceeding KPI's and inspiring your team to deliver and be the best they can be.
• You will be a customer experience pioneer – customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to return.
• You will be a true coach and mentor to your team. You will support and develop your team to be the best they can possibly be, through on the job training, coaching and on‑going support.
• You are a collaborator and an innovator – you can influence and build lasting relationships cross‑functionally in retail and in head office.

• You will have proven management experience and be operating at Deputy Manager level or above. You will have a track record of delivering exceptional results from anything ranging from KPI's to people. Ideally this will be gained from a fast‑paced environment such as beauty, retail or FMCG.
• You will be a true leader – who believes their strength is as strong as that of their team. You will want to inspire your team to be the best versions of themselves and empower them to think in a limitless way.
• You will be highly organised and a problem solver who can think on their feet with an innovative spirit. You can also adapt your style and implement processes and routines.

• You can only be the best when you are set up to succeed – we offer on the job training. You will feel truly empowered to live the magic in your role.
• Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business.
• The opportunity to be part of a company where we celebrate our achievements and you are included, with a real scope for growth and progression to support your own development.
• You receive exclusive launches of our incredible products before anyone else – not only that you even receive a full Charlotte Tilbury look once you pass your probation.
• We also offer an incredible staff discount and access to Tilbury Treats – our very own rewards platform allowing you to save money and gain discounts on everything from gym memberships to cinema tickets.

To make everyone feel the most beautiful version of themselves.