Retail Manager; Band 1 pa

As our Retail Manager at Kingston Lacy, you’ll play an important part in helping people enjoy their day. And you’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.

Hours: 1950 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Working on average 37.5 hours per week. Due to seasonal trading variations, this may be less during autumn/winter and more during spring/summer. Role does require some weekend work but no evenings or split shifts.

Salary: £30,000 per annum

Duration: Permanent

Interview: Interviews will be held w/c 6th July. Shortlisted candidates will be contacted to arrange the most suitable date and time.

Reporting to the Area Manager, you’ll be leading a small team of 6 retail assistants and will be supported by your retail team leader. You’ll be part of the leadership team at Kingston Lacy, and will work closely with the General Manager, Operations Manager and the wider team, actively involved in making decisions that affect the whole place.

To find out more about what it’s like to work within “Retail” at the National Trust,  to watch our video.

Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You’ll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty, and history.

You’ll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.

• an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
• skilled in coaching, developing and leading teams
• experienced in managing rotas and recruiting staff
• adept at getting maximum sales out of a retail outlet

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Kingston Lacy Estate, Kingston Lacy, Wimborne, BH21 4EA

Equal opportunities statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.