Customer Team Leader

As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on the store, this could involve working in a post office, brewery, online services, or supporting home‑delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers. Why this job matters: you’ll keep shelves stocked, support sales, and help us offer even more choice and new services.

You’ll be a familiar face in the community, getting to know customers and helping us stay connected with local and national charities. Plus, you’ll champion Co‑op membership to drive our unique business’s growth.

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor, tills, and in‑store bakery, supporting daily operations and setting the pace for Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co‑op through community engagement and membership growth.
• Assist the Store Manager and ensure the store is safe and well‑stocked.

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

• Mix of opening, closing, and mid‑day shifts.
• Flexibility across the week including at least two evening shifts and one weekend shift.
• Shift options:
  Friday after 6pm, any shift on Saturday, or Saturday or Sunday.
• Work in the in‑store bakery is required (30% colleague member discount available).

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro‑rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle‑to‑work scheme.
• Wagestream – access to a percentage of pay as you earn it.
• Services to support physical, mental and financial wellbeing.

• Driving Innovation
• Forging Relationships
• Co‑operation
• Inspirational Communication
• Supporting Change

Co‑op is an organisation that puts people and communities first. We’re owned by our members, and that ownership shapes how we do business. We’re a place where you can thrive, and we support your physical, mental and financial wellbeing. We value inclusion, empathy and partnership and we’re committed to helping you create a healthy work/life balance.