Retail Sales Assistant - Keyholder

Retail Sales Assistant – Keyholder (8 Hour Contract)

We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become.

So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

• 25% Colleague Discount
• Exclusive Double Discount days
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities, tech and more
• Family Friendly Leave – enhanced maternity, paternity and adoption pay
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers
• Can‐Do Academy – Grow your skills and career with further training and development
• Stream – Claim early access to 50% of your wages as you earn them
• Share Scheme – Company share ownership scheme
• 24/7 support for you and your family through Retail Trust Charity and Employee Assistance Programme
• Healthcare Cash Plan – Support everyday healthcare costs
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving

As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Every day you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they’ll love, or finding the perfect gifts for someone else.

• Deliver friendly, knowledgeable, and efficient service to every customer
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment
• Operate tills accurately and handle transactions with care
• Support deliveries, stockroom organisation, and product availability
• Follow all operational procedures, including health and safety and loss prevention
• As a Keyholder – open and close the store securely, support cash handling and store security
• Work collaboratively with your team to meet store targets and KPIs
• Stay informed about promotions, products, and services to help customers make informed choices
• Be a brand ambassador – positive, professional, and passionate about what we do
• Perform physical tasks such as managing stairs and heavy stock as required

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities
• Receive an enhanced rate of pay for these additional responsibilities

• A passion for delivering great customer service
• Strong communication and interpersonal skills
• A team player with a positive, can‑do attitude
• Reliable, punctual, and flexible to work varied shifts
• Comfortable using tills and handling cash
• Previous experience in customer service or hospitality
• Experience in a fast‑paced, high‑volume environment
• For Keyholders – experience with store opening/closing and basic supervisory responsibilities

To inspire reading, learning, creativity and play.

• We are Crafty– Smart with what we’ve got
• We are Caring– Heart in every action
• We are Can‑do– Energy that gets it done

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and where possible we try to support this. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.