Returns Coordinator

Organisation:
Leicestershire County Council

Working Hours:

Full-time - 37 hours per week Contract Type:
Permanent Closing Date: 31st July 2026

Interview Date(s): TBC

Are you highly organised, detail-focused and passionate about delivering excellent customer service?

Do you enjoy solving problems, analysing data and working collaboratively across teams?

If so, ESPO is looking for a Returns Coordinator to join our Operations team.

As a Returns Coordinator, you will play a key role in managing the accurate and efficient processing of customer returns and failed deliveries. Working closely with Customer Services, Transport and Warehouse teams, you will ensure issues are resolved quickly, records are maintained accurately and customers receive a high-quality service.

You'll also analyse return and delivery data to identify trends, support continuous improvement initiatives and help prevent backlogs that could impact customers by identifying and implementing process improvements in collaboration with the Operations and Customer Experience management teams.

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Has experience working in a warehouse, logistics or operational environment.
• Is confident using Microsoft Office and multiple business systems.
• Has excellent attention to detail and strong organisational skills.
• Can manage competing priorities and work independently.
• Enjoys investigating problems and finding practical solutions.
• Can communicate effectively with colleagues and customers and demonstrates a positive, proactive and team-focused approach.
• Has experience working towards KPIs and service targets.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our customers.

You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

• Flexible working opportunities and access to an employee benefits portal.
• 25 days annual leave plus bank holidays (increasing to 30 days after 5 years service) and a scheme to buy additional leave.
• Local Government Pension Scheme with a generous employer contribution.
• Opportunities for learning and development.
• Great office location next to Fosse Park, with free on-site parking and easy access to the M1 and M69.

We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

Bernard Lowrey - Operations Manager

Email: b.lowrey

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

To learn more about working for ESPO, please visit (Use the "Apply for this Job" box below)..