Operations and Comms Co-ordinator

Overview

Central Operations is the link between the business and its store estate, making sure activity is planned, resourced, communicated, and deliverable in stores.

The department builds the store labour budget, translating the sales plan into the hours each store needs, and owns the workload plan that sets what stores do and when, smoothed across the year and balanced against the labour available. It also owns store communications, the Store Operations Hub that handles and resolves store queries, and the supplier contracts and budgets that support day-to-day store operations.

Working closely with Finance, People, Commercial, and field teams, the department challenges demand so that everything landing in stores is realistic, well-timed, and clearly communicated, giving store teams a single, trusted point of contact and the support they need to deliver for customers.

The role supports the department in the day-to-day delivery of store communications, store query triage, and the operational activity that underpins how the business works with its store estate.

Working alongside the Senior Operations and Communications Manager and the wider Central Op’s Team, the role plays a key part in keeping the operation running smoothly and providing stores with a responsive, joined-up experience from the centre.

The role supports the Store Operations Hub by handling incoming store queries, triaging them to the right team, and tracking them through to resolution.

It supports the build and publishing of store communications through Zipline, helping to keep messaging consistent, accurate, and delivered on time.

Alongside this, the role supports the management of contracts, budgets, and operational tasks across the team, providing coordination and administrative support that keeps the wider function on track.

• Triage incoming queries and direct them to the right team for resolution.
• Track queries through to resolution, chasing updates and closing the loop with stores.
• Support the identification of repeat issues and themes to help improve how the Hub operates.
• Support the build and publishing of store communications through comms platford, including The Store Trading Bulletin, campaign documents, and other content.
• Follow the agreed patterns for tone, design, and structure so communications land consistently in stores.
• Support the day-to-day management of our comms platform, including uploading content, scheduling, and basic platform housekeeping.
• Check communications for accuracy and consistency before they are published.
• Support the day-to-day management of the cleaning contract with OCS and the stationery contract with Lyreco.
• Support the tracking and administration of the store incentives, store technology, and stationery budgets.
• Support the day-to-day management of store technology, including tracking replacements, damages, and lost equipment.
• Support the operational rollout of technology change into stores, including administrative and coordination tasks.
• Support the coordination of the monthly Voice Meetings and bi-annual Roadshows, including logistics, content collation, and follow-up actions.
• Support the wider team with day-to-day tasks, projects, and work streams as required.

• Organisation & Time Management:
  Able to manage multiple tasks and timelines efficiently, keeping track of actions, queries, and follow-ups without losing detail.
• Communication
  
  Skills:
  
  Clear written and verbal communication, with the ability to produce concise, accurate content for a store audience.
• Attention to Detail:
  Consistent accuracy in documentation, communications, tracking, and reporting tasks.
• Team
  
  Collaboration:
  
  Works well across teams and supports smooth coordination…