Team Leader; Chain 2 & 3

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

• - Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• - Drive continuous growth by coaching, training, and mentoring your team.
• - Keep your team informed and engaged through clear, open communication.
• - Empower your team with up-to-date product knowledge to meet customer needs confidently.

• - Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• - Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• - Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• - Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

• - Motivate your team to meet and exceed sales targets and KPIs.
• - Identify growth opportunities for team members and suggest strategies for their development.

• - Set the standard for exceptional customer service and ensure it’s delivered consistently.
• - Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• - Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• - Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

• - Passionate about delivering outstanding customer service.
• - A confident and reliable motivator, with a talent for inspiring others.
• - Experienced in all areas of retail, from stock control to visual merchandising.
• - A strong communicator who can engage at all levels and provide constructive feedback.
• - Proactive and results-driven, with a track record of setting and achieving goals.
• - Approachable, trustworthy, and a natural team player.
• - Skilled at problem-solving within company guidelines and policies.

• - Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• - 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• - 28 days annual leave, including Bank Holidays
• - Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• - Generous Colleague Referral Incentive
• - Auto-enrolment Pension scheme
• - A stable, successful and supported environment
• - Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR3