Sales Account Manager

TESTQ Technologies is an IT services and solutions company whose offerings spans over variety of industry sectors with strong technical, domain and process expertise helping clients grow their businesses and decrease operational costs on continuous basis in an ever-changing business environment.

The Sales Account Manager is responsible for managing client relationships, driving revenue growth, and identifying new business opportunities. The role focuses on maintaining long‐term customer satisfaction, understanding client needs, and delivering solutions that support business objectives. The Account Manager serves as the primary point of contact for assigned clients and plays a key role in developing sales strategies and achieving revenue targets.

• Develop and execute strategic account plans to maximise revenue growth, profitability, and long‑term customer retention.
• Manage a portfolio of enterprise and strategic customer accounts, acting as the trusted advisor and primary commercial contact.
• Build and maintain strong relationships with senior executives, procurement teams, and key business stakeholders.
• Identify, qualify, and convert new business opportunities through consultative and solution‑based selling approaches.
• Drive business development initiatives by generating new leads through networking, referrals, market intelligence, and industry engagement.
• Conduct comprehensive client discovery sessions to understand business objectives, operational challenges, and technology requirements.
• Present customised IT services and digital transformation solutions aligned with customer business goals.
• Lead commercial negotiations, prepare proposals, respond to RFPs/RFIs/RFQs, and negotiate pricing, contractual terms, and service agreements.
• Manage the complete sales lifecycle from prospect identification through opportunity qualification, proposal submission, contract negotiation, and successful deal closure.
• Achieve and consistently exceed monthly, quarterly, and annual sales targets, revenue objectives, and profitability goals.
• Identify and deliver upselling, cross‑selling, and account expansion opportunities across existing customer portfolios.
• Collaborate with technical consultants, solution architects, project managers, and delivery teams to develop compelling customer solutions.
• Ensure seamless transition from sales to delivery while maintaining customer satisfaction throughout the engagement lifecycle.
• Monitor customer satisfaction, manage escalations proactively, and ensure successful contract renewals and long‑term partnerships.
• Maintain accurate opportunity pipelines, sales forecasts, account plans, and customer records using CRM platforms.
• Produce executive‑level sales reports, pipeline analysis, revenue forecasts, and business performance updates.
• Analyse market trends, competitor activities, emerging technologies, and customer buying behaviours to develop competitive sales strategies.
• Represent TESTQ Technologies at industry conferences, networking events, exhibitions, and client meetings to strengthen market presence.
• Mentor junior sales professionals where appropriate and contribute towards continuous improvement of sales processes and best practices.

• Bachelor's degree or higher in Business, Marketing, Information Technology, Management, or a related discipline (or equivalent professional experience).
• Minimum 5‑8 years of successful experience in Account Management, Enterprise Sales, Business Development, or Strategic Client Management.
• Demonstrable experience selling IT Services, Cloud Solutions, Software Development, Digital Transformation, Managed Services, or SaaS solutions.
• Proven track record of consistently achieving or exceeding annual revenue targets and sales KPIs.
• Strong experience managing enterprise‑level and strategic customer accounts.
• Excellent consultative, value‑based, and solution‑selling capabilities.
• Strong commercial awareness with experience negotiating complex commercial contracts.
• Experience preparing business proposals, commercial quotations, RFP/RFI responses, and executive presentations.
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