Capital Account Manager

HOW YOU WILL MAKE A DIFFERENCE

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for hunting new business, working within the healthcare industry, and consultative sales? If so, then a career with STERIS in our Capital team could be a great fit for you.

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW
, LEARN and MAKE A DIFFERENCE
.

We are currently recruiting for a Capital Account Manager vacancy. The Capital Account Manager at STERIS is responsible for the overall financial performance and customer satisfaction in the assigned territory of Leicestershire, Lincolnshire, Suffolk, Essex, Nottinghamshire. This is accomplished by meeting yearly sales goals, driving growth in market share from competitors, and assuring that all customer experiences are positive, noteworthy and exceeding expectations.

The Account Manager acts as a primary contact and sales consultant accountable for the customer experience. They will be the first point of contact for all customer projects related to their products (existing departments to new constructions) from inception through implementation orchestrating both internal and external resources to ensure customer satisfaction. The capital Account Manager is expected to appropriately balance their time selling the company’s established line of products as well as all new product introductions.

Using their consultative selling skills and competencies and thorough understanding of the industry and market need, the Account Manager focuses on positioning the company’s products and services to provide solutions for our customers.

• Actively identify profitable revenue growth opportunities while maintaining account retention in assigned territory.
• Call on a wide spectrum of call points within hospitals and integrated delivery networks, including C-suite (CEO, CFO, CMO), SPD leadership, Risk Management, Materials Management, Bio-Medical, Infection Prevention Practitioners and nursing staff.
• Develop and maintain consultative sales relationships with all key-buying influences in each account and continuously strengthen those relationships by frequent communication and ongoing self‑education of industry changes. Identify and respond to key account technical and departmental decision makers’ needs.
• Maintain complete knowledge of each account’s history, contacts, and current and long‑term purchase plans for designated products.
• Develop relationships with customers in OR, ICU (all Critical care), ED, MM, EBME, SPD, Infection Prevention, Risk Management, Architects, Equipment Planners, Surgeons/Physicians and the CEOs, COOs, CNOs and CFOs.
• Possess a strong working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable customer solutions. Understand and effectively present technical literature and how it applies to solving the customer needs.
• Provide product demonstration, presentations and in‑servicing based upon customer’s needs.
• Prepare analysis and develop the overall package for new sales. Negotiate customer agreements while leveraging the complete product/services offering from STERIS working closely with our sales business unit’s counterparts and national/corporate account teams to finalize sales. Ensure thorough knowledge of GPO contracts and their application to individual account and IDN health systems. Maintain constant communication with all internal and external parties during the progression of the sales transaction.

Duties – continued

• Act as a first point of contact for all customer projects from inception through implementation orchestrating both internal and external resources to ensure customer satisfaction. Ensure order processing, architectural service, construction, and shipment schedules to equipment installation are orderly and timely by communicating with all appropriate…