Internal Sales Agent

Position Overview

We are looking for an Internal Sales Representative to grow our customer base, strengthen existing relationships, and deliver an exceptional customer experience. You will work closely with Area DSMs to generate sales opportunities, manage pricing for key customers, and ensure a seamless service from enquiry to order fulfilment.

• Generating new business through structured outbound sales activity and targeted follow‑up.
• Building strong relationships with prospective and existing customers.
• Managing a portfolio of customers through planned sales calls and customer management plans.
• Identifying key decision‑makers and effectively communicating Heidelberg Materials’ value proposition.
• Pricing customer opportunities and raising quotations in line with approved commercial guidelines.
• Working collaboratively with DSMs to analyse market opportunities, customer trends, and competitor activity.
• Recognizing opportunities to add value and support customers in achieving their business objectives.

• Handling customer enquiries promptly and efficiently via phone and email.
• Producing accurate quotations that meet customer requirements and expectations.
• Managing customer interactions confidently, with empathy and professionalism.
• Resolving customer issues wherever possible, identifying practical solutions that support both the customer and the business.
• Liaising with internal teams, plants, transport and operational colleagues to ensure customer needs are met.
• Escalating issues appropriately when required and ensuring customers remain informed throughout.

• Maintaining accurate administration and customer records.
• Navigating internal systems efficiently and accurately.
• Contributing positively to team performance and morale.
• Developing knowledge across the wider team and providing support and cover where needed.
• Continuously building your understanding of our products, customers and market sectors.

• Experience in sales, account management, customer service or a commercial environment.
• Strong communication and relationship‑building skills.
• Confidence in making outbound sales calls and developing new business opportunities.
• Ability to influence, negotiate and close conversations positively.
• Excellent organisational skills and attention to detail.
• Customer‑focused mindset with strong problem‑solving abilities.
• Proactive, resilient and results‑driven approach.
• Ability to work collaboratively across multiple teams and functions.
• Experience in construction materials, manufacturing or a related industry is beneficial but not essential.

• Volume and margin growth across allocated plants.
• Growth in customer numbers.
• Increased value‑added product sales.
• Reduction in customer queries and issues.
• Quotation volumes generated.
• Speed and quality of quotation turnaround.

Heidelberg Materials is committed to equal opportunity and inclusive hiring. All qualified candidates are considered without regard to race, colour, religion, sex, gender identity, sexual orientation, disability, age or any other protected characteristic.