Sales Specialist – Tourism Brand

Sales Specialist – Premium Adventure Tourism Brand Derby – Office Based £30,000 basic + uncapped commission | £45,000+ realistic OTE

Are you a natural salesperson who loves travel, adventure and creating brilliant customer experiences? We’re recruiting a Tour Sales Specialist to join a growing premium adventure tourism brand based in Derby.

This is a sales role with a difference. You’ll be speaking to customers who are considering incredible, often once-in-a-lifetime trips around the world. Your job is to understand what they’re looking for, bring the experience to life and help turn that initial enquiry into a booking.

But the relationship doesn’t end when the sale is made. You’ll own your customers throughout their journey – building relationships that generate repeat bookings, recommendations and long-term loyalty.

You’ll manage your own pipeline of new enquiries, previous customers and warm leads, combining consultative sales with exceptional relationship management.

• Responding to inbound enquiries and converting them into bookings
• Making proactive outbound calls to warm leads and previous customers
• Asking great questions to understand exactly what customers want from their adventure
• Recommending the right tours, destinations and options
• Confidently handling questions and objections and progressing opportunities
• Identifying relevant upgrades, add-ons and additional experiences
• Working towards individual and team sales and conversion targets
• Following up consistently to make sure great opportunities aren't lost
• Supporting customers before they travel and keeping communication personal and proactive
• Reconnecting after their trip to generate reviews, referrals and future bookings
• Developing relationships with customers who could travel with the business again and again

This isn't about aggressive selling or working through a script. These are significant, high-value purchases and customers need someone who can build trust, understand what matters to them and confidently guide them towards the right decision. You’ll need to enjoy selling and hitting targets, but also genuinely care about the experience your customers receive.

Alongside being brilliant with people, you’ll need to be highly organised. You’ll manage multiple enquiries, bookings and follow-ups at the same time, using a CRM every day to manage your pipeline and ensure every customer has a clear next step.

Previous CRM experience and confident use of Excel and/or Google Sheets are essential. Hub Spot experience would be a bonus, but isn't essential. We’re looking for someone who follows through, keeps accurate records and takes real ownership of their sales pipeline.

You could currently be working in premium travel, adventure travel, luxury holidays, tailor-made travel, hospitality, leisure or another high-value sales environment.

More important than your exact sector is your ability to:

• Build rapport quickly and naturally
• Sell through great conversations rather than pressure
• Work confidently towards sales and conversion targets
• Manage a pipeline and follow up consistently
• Build long-term customer relationships
• Use CRM systems and digital tools confidently
• Stay organised when managing multiple customers and priorities
• Take ownership and get things done

You'll also have the opportunity to really get under the skin of the product, with potential opportunities to experience some of the incredible tours and destinations first-hand.

For someone who loves sales, travel and building relationships, this is a chance to sell something genuinely exciting – and build a career with a growing premium adventure tourism brand.

This is a fully office-based role in Derby.

Because the business has customers around the world, including a significant North American customer base, this isn't a traditional 9–5 role. The working pattern includes a mixture of 10am–6pm and 12pm–8pm shifts, alongside some weekend customer coverage on a team rota.

If you're commercially driven, brilliant with people and would love to turn conversations about incredible adventures into bookings, we'd love to hear from you.