Client Relationship Lead

Client Relationship Lead
- Facilities Management
- National - £65k + package

We are seeking a commercially driven National Client Relationship Lead to take ownership of a major, multi-site corporate cleaning services contract.

This is a senior, client-facing role focused on relationship management, account growth and delivering added value
, rather than day-to-day operational delivery.

You will act as the lead contact for a high-profile corporate client, building strong stakeholder relationships, identifying upselling opportunities and developing innovative solutions to improve service and commercial performance.

Key Responsibilities

• Own and develop the national client relationship, acting as the primary senior contact.
• Identify opportunities to upsell services, increase revenue and strengthen client retention.
• Build relationships with key stakeholders across the client's national portfolio.
• Monitor contract performance, analyse data and identify opportunities for improvement.
• Develop practical, commercially focused solutions that add value to the client.
• Maintain a visible presence across the UK.

About You

• Experience in cleaning services, facilities management or a related industry.
• A proven track record managing large corporate client relationships.
• Strong commercial acumen, with experience in account development and upselling.
• Analytical, detail-oriented and confident presenting solutions to senior stakeholders.
• A proactive, energetic approach with the ability to work autonomously and take full ownership of a client relationship.
• Willingness to travel regularly across the UK, including London.