Director Of Security And Safety

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

At Four Seasons, creating a safe, secure, and welcoming environment is fundamental to delivering exceptional guest experiences. Located in the heart of Mayfair, Four Seasons Hotel London at Park Lane welcomes distinguished international travellers, high net worth individuals, VIPs, diplomats, long stay residents, and global business leaders. Ensuring their safety, privacy, and wellbeing requires exceptional leadership, discretion, and operational expertise.

The role

Reporting to the Hotel Manager and forming part of the hotel's leadership team, the Director of Security & Safety is responsible for protecting guests, employees, contractors, visitors, and hotel assets while maintaining the highest standards of professionalism, service, and confidentiality.

This role oversees all aspects of security operations, occupational health and safety, fire and life safety, emergency preparedness, business continuity, regulatory compliance, investigations, and risk management.

The successful candidate will create and foster a culture of safety and accountability throughout the hotel, ensuring all employees are equipped with the knowledge, training, and resources required to maintain a safe working environment while supporting the luxury guest experience for which Four Seasons is renowned.

This is a highly visible leadership role requiring exceptional judgement, discretion, presence, and experience managing complex luxury operations.

What you will do

• Lead and oversee all Security & Safety operations across the hotel
• Ensure the protection and wellbeing of guests, residents, employees, contractors, visitors, and hotel assets
• Develop, implement, and continuously enhance security, health and safety, fire safety, and risk management programmes
• Create and maintain a proactive culture of safety awareness and risk prevention throughout the hotel
• Lead emergency preparedness, crisis management, business continuity, and incident response planning
• Oversee fire and life safety programmes including fire prevention, evacuation procedures, drills, and compliance activities
• Conduct regular risk assessments, inspections, audits, and security reviews across guest areas, restaurants, kitchens, public spaces, and back of house operations
• Lead investigations relating to accidents, workplace injuries, security incidents, threats, and near misses
• Develop corrective and preventative action plans to mitigate future risk
• Oversee CCTV systems, access…