Residential Support Workers

Job Overview

Residential Support Worker – provide care and support for residents within Approved Premises, ensuring well‑being, safety and compliance with security and care plans.

• Maintain discipline, supervise residents and enforce Approved Premises rules and licence conditions.
• Conduct regular inspections, monitor CCTV and keep premises secured during curfew.
• Engage with residents in a pro‑social manner, support risk‑management plans and report changes.
• Coordinate with Offender Managers, Stand‑by Manager and partner agencies (Police, health professionals, drug/alcohol services).
• Attend to health and safety duties (fire alarm checks, first aid, medication administration, drug/alcohol testing).
• Plan and deliver purposeful activities linked to residents’ sentence plans.
• Handle visitor and telephone enquiries, manage visiting contractors and maintain records.
• Undertake safeguarding child duties and other statutory responsibilities.
• Provide accurate situational reports to management and escalated risks.
• Support a safe working environment for staff, residents and visitors.
• Perform induction of new residents and assist with their transition.
• Carry out tasks as directed, including packaging residents’ possessions when required.

• Minimum 5 GCSEs including English and Maths, or equivalent.
• Experience working with people who have experienced social or personal difficulties.
• Understanding of equality and inclusion principles and ability to apply them.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to communicate effectively in English (Welsh where required).

• Working Together – collaborate across teams.
• Communicating & Influencing – convey risk issues clearly.
• Making Effective Decisions – manage residents’ safety.
• Developing Self & Others – support professional growth.
• Delivering at Pace – work efficiently.

Competitive package including civil service benefits, pension, training and flexible working arrangements. Provision of annual leave (25 days increasing to 30 after five years) and paid parental leave.