Housing Support Officer

We are recruiting on behalf of a respected housing association in Leicestershire for a Housing Support Officer to join a supported accommodation service in Leicester. This is a temporary opportunity with an immediate start, offering part-time hours (28 per week) and the potential to apply for a permanent role. This is a frontline, customer-facing role within a small supported housing scheme, working with individuals who are homeless or at risk of homelessness, including those with complex needs.

• Provide day-to-day frontline support to residents within supported accommodation
• Carry out routine health & safety checks across the scheme
• Support residents with housing applications and move‑on plans into independent accommodation
• Work closely with local authority housing teams on referrals and placements
• Support individuals with complex needs, including substance misuse, mental health challenges, and offending histories
• Maintain accurate and up-to-date support plans and case notes
• Conduct regular keywork sessions and risk assessments with residents
• Support residents to develop independent living skills (e.g. budgeting, tenancy sustainment, accessing services)
• Manage low-level tenancy-related issues, including rent awareness and property upkeep
• Respond appropriately to incidents, safeguarding concerns, and anti-social behaviour
• Liaise with external agencies and support services to coordinate holistic support
• Offer flexible cover across nearby services when required

• Previous experience in supported housing, homelessness services, hostel work, or similar frontline roles
• Confident supporting individuals with complex needs
• Practical knowledge of housing processes, including housing register applications
• Ability to carry out basic health & safety checks reliably
• Flexible approach to working across services
• Able to work 28 hours across five days
• Full UK driving licence (desirable)
• Enhanced DBS check