Information Advice and Guidance Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job reference REQ
7951 Date posted 15/07/2026 Final date to receive applications 29/07/2026 Location Hybrid working - Home and Leicester City Offices Salary £35,412- £38,220 Per Year Package Total benefit value (includes pension contribution and full holiday entitlement):£52,115 Contractual hours 37 Basis Full time Job category/type Adult Social Care Attachments Job

Full Time / 37 Hours per Week / Fixed Term for 18 months

We are seeking a motivated and passionate Information, Advice and Guidance (IAG) Officer to join our team. In this role, you will collaborate with a diverse range of stakeholders to create, review and publish high-quality, impartial, and accessible information, advice and guidance to inform people on a breadth of key Adult Social Care areas.

You’ll be a part of the Community Wellbeing Support Team Service whom have a pivotal role in promoting independence in people’s homes and communities and ensuring that support is person‑centred and of good quality.

This is a full time, fixed term role working Monday to Friday (for 18 months). You’ll have flexibility in hybrid working being both office based, at Halford House or working remotely from home to suit the needs of the service. However, there is an expectation that you’ll work from the office at least two days per week.

In this role, you’ll deliver a person-focused information, advice and guidance that supports people to make informed decisions about their social care needs.

You’ll play a key role in building and maintaining strong partnerships across Adult Social Care and with a wide range of external organisations, including Leicestershire Partnership Trust, local authorities, care providers and voluntary sector partners. Working collaboratively with co‑production and engagement groups, you’ll ensure information, advice and guidance (IAG) is accessible, relevant and shaped by the people who use it. You’ll also support colleagues across services to confidently signpost residents to the right information and support at the right time.

This role offers an exciting opportunity to shape how people access information and support. You’ll lead the co‑production, creation and refresh of high‑quality IAG content for both digital and non‑digital channels, ensuring it is clear, engaging and user‑focused. By carrying out independent research and benchmarking activity, you’ll identify best practice and innovative approaches that enhance the Council’s offer. A key part of the role will be leading the ongoing development of the Autism Space website, helping to create a trusted and accessible source of information for residents.

You’ll be passionate about improving outcomes and increasing awareness of available support. Through promoting the Council’s IAG offer, you’ll help drive engagement and ensure more people can benefit from the services available to them. You’ll actively gather feedback, share best practice and contribute to the continuous improvement of the service. Keeping up to date with local services, opportunities and community resources, you’ll ensure information remains accurate, relevant and responsive to changing needs.

We are looking for a committed and approachable person with a passion for improving services that support adults to make an informed decision about their care and support.

The ideal candidate will be a confident and empathetic communicator who thrives in a people‑focused role. You will be motivated by helping others succeed and able to build strong, trusting relationships with a wide range of individuals, including those facing barriers or challenges to accessing good IAG.

You’ll be proactive, organised and able to manage your own workload while maintaining a high standard of service delivery.

You’ll have experience working in a customer‑facing environment, where providing advice, guidance, and support comes naturally. You’ll be…