Temporary Accommodation Income Officer

Job reference REQ
7567 date posted 16/07/2026 Final date to receive applications 30/07/2026 location hybrid working – home and Leicester City offices salary £35,412‑£38,220 per year package total benefit value (includes pension contribution and full holiday entitlement): £52,115 contractual hours 37 basis full time job category/type city services

Work with households that are homeless and residing in temporary accommodation, maximising income for the authority by creating and terminating rent accounts, collecting ineligible rent, and monitoring Housing Benefit claims.

Manage temporary accommodation rent accounts from initial set‑up through closure, ensuring records are accurate and up to date. Collect accommodation charges, recover arrears, and work with residents to agree sustainable repayment arrangements.

Monitor Housing Benefit and Universal Credit claims and support residents in resolving any issues that may impact their payments. Carry out affordability assessments and provide income maximisation advice to help maintain tenancies.

Conduct home visits and discuss rent accounts with households, offer tailored support, and take appropriate action when repayment agreements are not adhered to.

Collaborate closely with internal teams and external partners to ensure residents receive holistic support, maintaining accurate records for reporting on income collection and overall performance.

Experience working within housing, homelessness, income management, welfare benefits or a similar customer‑focused environment.

Good understanding of Housing Benefit, Universal Credit and/or rent account management, strong communication, negotiation and problem‑solving skills.

Ability to work independently, manage a varied caseload within a busy service, using own initiative while remaining organised and resilient under pressure.

Compassionate and enthusiastic, passionate about supporting homeless people and vulnerable households, committed to delivering a high‑quality, customer‑focused service.

Potential to coordinate or manage a team will also be valued.

Experience working with vulnerable people, especially supporting individuals within temporary accommodation to sustain tenancies, would be highly beneficial.

Subject to Enhanced DBS check.

Satisfaction of helping to improve thousands of lives across Leicester, a work environment that encourages a healthy work/life balance.

Generous annual leave, membership of the Local Government Pension Scheme, option of flexible working and a variety of training and development opportunities.

Flexible benefits, including discounts on city buses and trains.

Illustrative value of your benefits package can be estimated using our benefits calculator.