Mental Health Adviser

Salary: £37,369 to £39,560 with progression to £46,970 per annum, pro rata

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 19 October 2026

The Wellbeing Consultancy team acts as an initial point of contact for students, parents, academics and other stakeholders to disclose welfare or safety concerns about any Newcastle University student. The team offers responsive support and signposting for students experiencing high distress and mental health concern, as well as guidance and consultancy to university colleagues.

This vital role would suit a candidate with experience of working in dynamic and fast-paced settings with a passion for working in Higher Education. Experience of working in mental health or safeguarding, with high distress and complex presentations is essential. Please note the qualification expectations prior to applying.

The workload model is split between ‘duty’ working – where the work is to assess and manage risk and complex mental health presentations - and follow up caseload intervention. The role is student-facing, requiring proactive engagement via in-person support, telephone calls, and online meetings.

You will work closely as part of a duty team, supporting colleagues and sharing responsibility for promoting student welfare, responding to concerns, and ensuring a safe and supportive environment. A strong team ethos and commitment to working together are essential.

The role is campus based. There may be some flexible hybrid working dependent on service need. The fixed working hours are 29.6 hpw, 4 days a week, between Monday to Friday, 9am-5pm.

Interviews to be held on Tuesday, 03 November 2026.

Please contact Welfare and Counselling Service Manager, Kirsty Hutchinson, on kirst with any questions or for an informal discussion about the role.

To play a key role in contributing to a professional, specialist advice and guidance service to students with a range of mental health and wellbeing difficulties and vulnerabilities. This service enables students to engage in and access their studies and encourages academic progress and student retention.

To comprehensively respond to a range of concerns related to mental health and wellbeing risk and vulnerability, from a range of sources. This includes but is not limited to: external health and emergency services, students, families, academic and professional service colleagues, and other third parties.

To advise and support the wider HEI in relation to meeting the needs of students, acting as a source of knowledge and expertise on student mental health and welfare.
The role is campus based. There may be some flexible hybrid working dependent on service need.

You will work closely as part of a duty team, supporting colleagues and sharing responsibility for promoting student welfare, responding to concerns, and ensuring a safe and supportive environment. A strong team ethos and commitment to working together are essential.

• To act as a central point of contact for students with varied, complex and sensitive mental health and wellbeing difficulties or vulnerabilities:
  • discuss support requirements;
  • provide advice, guidance and information on relevant internal and external services;
  • provide assessment and short-term support to students experiencing a range of welfare concerns, including safety planning;
  • refer to other agencies as appropriate;
  • manage risk appropriately, initiating safeguarding processes where necessary.

Presenting concerns may include; complex mental health, high distress and crisis,…