SES Casework Support Assistant

This permanent post sits in the SEND team of Leicester City Council's Special Education Service, supporting SEND Inclusion Officers. The work centres on coordinating Education, Health and Care Plan processes, including assessments, annual reviews, amendments and placement consultations, within statutory timescales. The post is full-time at 37 hours a week, with case records, correspondence with families and schools, and tribunal paperwork.

Interviews or assessments are set for the week commencing 16 November.

• Support SEND Inclusion Officers with EHCP processes, including assessments, annual reviews, amendments and placement consultations
• Maintain accurate case records and correspondence
• Coordinate the collection of professional advice
• Help the team meet statutory deadlines and service requirements
• Communicate with parents, carers, schools, colleges, health professionals and partner agencies
• Help families through the EHCP process
• Prepare documentation for panels, meetings, mediation and SEND Tribunal proceedings, including tribunal bundles
• Handle all information in line with data protection and confidentiality requirements
• Work within agreed procedures

• Experience in an administrative, casework support or public service environment
• Experience of excellent customer service and building working relationships with stakeholders

• Strong written and verbal communication skills
• Highly organised, managing competing priorities and working to deadlines
• Confidence using Microsoft Office and electronic record management systems
• Analysing information, identifying appropriate actions and keeping accurate records

• Shared commitment to collaborative working and positive outcomes for children and young people

• Experience with in SEND, education, health or social care
• Awareness of SEND legislation, Education, Health and Care Plans and related processes

• Supportive and inclusive working environment
• Opportunities for professional development
• Career progression opportunities
• Training and support on SEND legislation and EHCP processes