Lead, Social Work, Community Support Services

This lead post sits within PA Housing's Housing for Older People schemes, supporting residents of independent living settings. The core work is building resident relationships, managing housing services and safeguarding, and reviewing scheme condition and finances with asset colleagues. It stands out for its focus on individual emergency evacuation plans and frequent site visits, with hybrid working. Candidates need a full UK driving licence with their own vehicle and a standard DBS check.

• Build trusted relationships with residents and be a visible, accessible presence across schemes
• Deliver proactive housing management, including home visits, scheme surgeries and tenancy matters
• Promote wellbeing, independence and tenancy sustainment, signposting and referring to external agencies
• Identify and escalating safeguarding concerns for vulnerable adults
• Handle enquiries, complaints and housing issues promptly and professionally
• Keep resident records accurate, including contact details and support needs
• Review scheme finances, condition and future needs with Asset Management, monitoring repairs for recurring trends
• Contribute to planned maintenance, investment priorities and communal space improvements
• Support options appraisals for schemes needing investment, redesign or service change
• Complete and maintain individual personal emergency evacuation plans (iPeeps)
• Align evacuation arrangements, equipment and risk assessments to iPeeps and support scheme evacuation drills
• Work with partners to improve services, using customer feedback and data to drive improvement

• Relevant qualifications, training or experience evidencing the required skills and knowledge

• Delivering customer focused housing, care, supported or independent living services
• Managing and improving services with positive outcomes
• Using customer insight or data to shape services
• Strong partnership working with internal and external stakeholders
• Managing, motivating and supporting colleagues to improve performance

• Understanding of issues affecting older people and the communities served
• Strategic approach to problem solving, change management and service development
• Excellent communication, influencing and relationship building
• Analysing information to identify root causes and turn findings into improvements
• Strong organisational skills managing competing priorities and deadlines
• Good IT and Microsoft Office skills, including reports and presentations

• Full UK driving licence with access to own vehicle for travel
• Standard DBS check

• Good understanding of financial and risk management
• Flexible and resilient approach in a changing environment

• High street discount schemes
• Health cash plan
• 26 days' annual leave rising to 29 after three years, with the option to buy more
• Flexible bank holidays
• Car leasing scheme
• Hybrid working, around two to three days a week in the office once settled, subject to meeting cycles
• Optional nine-day fortnight scheme