Senior ML Scientist, Customer Ops — Automate & Route Support
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-08
Listing for:
Embedded Shishya
Full Time
position Listed on 2026-08-08
Job specializations:
-
Software Development
Machine Learning/ ML Engineer, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Monzo is seeking a Machine Learning Engineer in Operations to transform customer service using state-of-the-art ML techniques, including LLMs, to build a human-in-the-loop system that augments automation with COps. You will be one of four ML engineers embedded in product squads, collaborating with data scientists, engineers, PMs, researchers and designers.
You will own end-to-end ML initiatives, shipping production-ready models and intelligent routing for customer support at scale, with a focus
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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