Customer Delivery Hub, Driver Installer

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle.

Due to its nature, you need to be 18 years or older to work in this role.

• Act as an ambassador for the John Lewis brand and prioritize great customer service.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Show respect and courtesy for the customer's home and handle unexpected situations to find the best possible solutions.
• Install products efficiently and quickly, demonstrating how they work once installed.
• Keep up to date with new products and technologies to ensure you perform your role at your best.
• Maintain a safe working environment.
• Perform heavy lifting, delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

• Previous experience with installation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC or Driver Qualification Card by the first day in the role.
• Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous customer-facing experience.
• Great verbal communication skills, both over the phone and in person.
• Good understanding of technology.

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

4 days per week, 5 week rota. Monday-Friday 10:00-21:00, Saturday 07:00-18:00.

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.