Account Supervisor

Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.

Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.

As an Account Supervisor, you'll support our Account Managers and Senior Account Managers in delivering outstanding customer service and operational support to our clients.

You’ll act as an important link between our clients, warehouse teams and customer service function, helping to ensure orders move smoothly through the fulfilment process and that customer queries are resolved quickly and professionally.

This is an excellent opportunity for somebody looking to develop a career in account management, customer success, logistics or e-commerce.

• Respond to day-to-day customer and account queries
• Support Account Managers with client communication and reporting
• Liaise with warehouse teams to help resolve operational issues
• Assist with inbound shipments and inventory‑related enquiries
• Support customer service activities and order investigations
• Communicate with couriers regarding deliveries, collections and exceptions
• Maintain accurate records and account information
• Help ensure service levels and client expectations are achieved
• Build positive relationships with clients and internal teams

We operate in a fast-paced, customer-oriented environment, so communication and problem-solving skills are key.

• Up to 10% annual bonus
• Discounts across a variety of stores
• 24/7 Mental Health Hotline
• Six paid‑for counselling sessions per year
• Phone access to trained nurses 24/7
• After three years of service, full private healthcare
• Opportunities to progress within the business

• MS Office skills, particularly Outlook and Excel
• Strong written and verbal communication skills
• Ability to build relationships with customers
• Previous experience in Customer Service or Account Management
• Methodical and organised working style
• Ideally previous knowledge of logistics/distribution