Customer Service Representative

We are recruiting for a Customer Service Representative (Temp to perm) to join a lovely, stable and growing business who have their UK Head Office and distribution centre based here in Leighton Buzzard. For this role, all candidates MUST have previous office based experience, within a customer service based position.

Location:

Leighton Buzzard, fully office based, NO remote working.

Working Hours:

09:00 - 17:00, Monday to Friday = 37.5 hours per week. Contract Type:
Temp to perm. Overview:
This is a varied role that combines customer service with administrative support, ensuring customers receive an excellent experience from enquiry through to order completion. The successful candidate will be a confident communicator with excellent organisational skills & the ability to manage multiple tasks in a fast-paced environment. Duties:
Deliver exceptional customer service via telephone and email. Process customer orders accurately and efficiently. Respond promptly to customer enquiries, resolving issues professionally. Liaise with internal departments including Sales, Warehouse, Purchasing and Accounts. Maintain accurate customer records and databases. Respond to customer enquiries in a timely & professional manner. Monitor customer orders and provide updates on delivery schedules. Handle returns, credits and customer complaints, ensuring timely resolution.

Ensure all customer interactions are handled in line with company procedures and service standards. Requirements:
Previous experience in a customer service and administration role - office based. Excellent verbal and written communication skills. Strong organisational skills with great attention to detail. Ability to prioritise workload and manage multiple tasks. Confident telephone manner. Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel. Positive, proactive and team-focused attitude. Experience using CRM systems.