Customer Service Associate

CUSTOMER SERVICE ASSOCIATE - Pharmacy

Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG

Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm

• Deal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database
• Recognise and report adverse events in accordance with SOP and within specified timeline
• Responde promplty to customer queries, and raise complaints where appropriate
• Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department
• Order processing and invoicing
• Communicate/Collaborate with all internal departments
• Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate

• Excellent telephone manner
• Excellent Organisational Skills, Show Initiative And Be Proactive
• Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut
• Strong social and interpersonal skills when dealing with internal and external clients
• Must have a good eye for detail, be able to work well under pressure and be a quick learner
• Must be able to build effective working relationships with Senior Managers and their suport staff
• Team player mentality with the ability to work on own initiative and influence others
• Must appreciate the need for retaining confidentiality

Permanent

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