Receptionist - Leighton Road Surgery

Ready to make an impact? Why not consider j
oiningus as a Patient Services Assistant within Bedford Division of Modality Partnership

Ifyou love helping people, enjoy variety, you want to acquire skills which embrace new technologies, and you want a role where everyday matters, we want to hearfrom you!

Applynow and join a team that values commitment, accountability, respect, and excellence(CARE).

We are looking for Patient Services Assistant (Receptionist) to join our team at Leighton Road Surgery full time working Monday 9 hours, Tuesday 5 hours (AM), Wednesday 5.5 hours(PM), Thursday 9 hours and Friday 9 hours. All shift patterns are subject tochange and dependant on practice needs. This is so much more than a traditionalreception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-officeadministration.

Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.

If you are aproblem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.

Minimum
27 days annual leave + 8 bank holidays (pro rata)

Employee discounts and benefits

Career development and education pathways

Enhanced family-friendly policies

Flexible working options

Thisis a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member.

You will workin innovative ways, embracing new technologies such as digital patient triageand automation to support the delivery of high-quality patient care.

Key responsibilities include:

Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests

Handling administrative tasks efficiently embracing IT and innovative automation

Supporting the practice with flexibility, innovation, and problem-solving

Contributing as a confident and caring member of the team

Youwill need adaptability, initiative, and the drive to make a difference everyday and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as partof a supportive, values-driven team.

Our Bedfordpractices are part of Modality Partnership, one of the UKslargest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care andstaff experience, embracing digital tools and automation to enhance how services are delivered.

Inthis role, you will develop key skills while helping to improve systems,processes, and ways of working across the organisation. Youll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. Youll gain a strong mix of digital, front-line, andback-office skills, playing an active role in enhancing both patient and staff experience.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

Ifyou are looking for a rewarding role where your commitment and compassion truly count, apply now and grow your career with us in Bedford Division, Modality Partnership.

You should refer to the supporting documents for a full JD outlining core responsibilities.

You will thrive if youenjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing ITskills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking achallenging, rewarding role in a growing, supportive team, wed love to hearfrom you.

We reserve the right to close this vacancy at any time during the advertising period.

Vaccinations:Mandatory for certain roles and there may be a delay to start dates where theyare not provided; we provide guidance and support to manage individual and environmental risks.

Right to work: Proofof UK working eligibility required at interview.

References: Tworeferences required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.

Employment history:Please notify us of any employment gaps of 6 weeks or more.

• Excellent communication and interpersonal skills.
• Problem-solving and organisational ability.
• Tolerance to fast pace working retaining professionalism…