Business Manager - General Practice

Bassett Road Surgery is a well-established and respected GP trainingpractice in Leighton Buzzard. The 8 GP partners are seeking an exceptional Business Manager to lead the organisation into its next phase of development.

This is a rare opportunity for a forward-thinking, strategic leader who relishes the prospect of making meaningful, positive change. We are looking for someone who can not only manage day-to-day operations but alsodrive cultural change, identify efficiencies, enable innovation, empower staffand shape a positive future for the organisation.

As Business Manager, working closely with the GP partners, you will play a pivotal role in shaping the future of the surgery. You will lead the strategic, operational, financial and organisational management of the practice.

Key responsibilities include:

• Providing strong leadership across the practice
• Reviewing and transforming internal processes (both clinical and non-clinical)
• Developing and implementing strategic plans to improve services, identify efficiency and optimise outcomes
• Leading organisational change and service development and redesign
• Overseeing finance, budgeting, contracts and income optimisation and supporting others in the organisation to contribute to this function effectively.
• Overseeing HR, workforce planning, staff development and performance and supporting others in the organisation to contribute to this function effectively.
• Ensuring that the organisation remains compliant with NHS regulations, CQC standards and governance requirements and that this becomes a shared priority across the whole team.
• Building effective relationships with other external stakeholders, including but not limited to other surgeries in the Primary Care Network, the Integrated Care Board, other healthcare providers and our Patient Participation Group.

The practice team (64 staff members) is responsible for the care of 21,000 patients, a population which continues to grow by 5% each year. Ensuring that this care is person-centred, compassionate and of a consistently high quality is a priority for us.

• Salary up to £85,000, depending on experience
• Full time hours based in the practice over 5 days per week
• The opportunity to help to shape the future for a general practice surgery, its staff and its patients
• A supportive partnership open to new ideas and innovation

If you are a strategic thinker with experience of successfully developing teams and leading cultural change, we would love to hear from you.

To apply:

Please submit your CV and a covering letter outlining your suitability for the role.

Bassett Road Surgery is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.

Main Duties and Responsibilities

Strategic Leadership

• Act as a strategic partner to the GP Partners, contributing to practice vision, business planning, and growth strategy.
• Lead development and implementation of practice strategy aligned with clinical priorities and patient outcomes.
• Identify and deliver opportunities for service development and income generation.
• Represent the practice within the PCN and wider health system as required.
• Lead organisational change programmes, ensuring structured delivery and staff engagement.
• Embed a continuous improvement culture focused on efficiency, quality and innovation.
• Drive cultural change to support accountability, collaboration and high performance.
• Develop leadership capability across the team.
• Support staff through periods of transition and transformation.
• Take responsibility for financial planning, budgeting, forecasting, and reporting.
• Maximise income from core contracts, enhanced services, QOF, PCN funding, and other revenue streams.
• Identify cost-saving opportunities and implement expenditure controls.
• Ensure robust financial governance and value-for-money procurement.
• Provide regular financial insight and recommendations to GP Partners.

Operational Management

• Oversee workforce planning, recruitment, retention, and staff development.
• Ensure compliance with CQC, NHS contractual requirements, employment law, and information governance.
• Monitor…