Senior Aftersales Manager

An exciting opportunity has arisen for an experienced and driven Senior Aftersales Manager to join our team at Stellantis & You Birmingham North. This is a pivotal leadership role within one of our largest aftersales operations, overseeing a team of 30 colleagues across our main dealership. You'll lead an established technical operation comprising 17 Technicians and 19 ramps, ensuring exceptional customer experience, operational efficiency and commercial performance across the entire aftersales business.

As Senior Aftersales Manager, you will inspire and develop your teams to consistently deliver outstanding results while creating a culture that embodies our values of People, Pride, Performance and Praise. As a key member of the dealership leadership team, you will influence business strategy, drive continuous improvement and ensure every colleague feels supported, recognised and empowered to succeed. Additional Benefits Company Car Scheme – Access up to two company-branded vehicles, including insurance, servicing, tyres and breakdown cover.

Company Discounts – Exclusive discounts on new vehicles and aftersales services, including servicing, MOTs, parts and repairs. Pension Scheme – Employer contributions of up to 7%. Annual Leave – 22 days holiday rising to 26 days with service, plus bank holidays. Private Medical Insurance Reward Gateway – Access to over 500 discounts and offers. Enhanced Family Leave – Maternity, paternity and adoption benefits.

Employee Assistance Programme – Wellbeing support, counselling and practical guidance. Occupational Health Support Personal Accident Insurance Learning & Development – Manufacturer and leadership training, e-learning and career development opportunities. Shared Incentive Plan – Invest in the future success of the Stellantis Group. Health Cash Plan

Key Responsibilities Lead and develop a team of 30 colleagues across Service, Parts and Workshop operations. Drive the performance of a 17-Technician workshop operation across 19 ramps located at both the main dealership and offsite preparation centre. Maximise workshop efficiency, productivity, utilisation and first-time fix rates. Create an engaged, high-performing culture where colleagues feel valued, supported and recognised. Inspire customer-facing teams to deliver exceptional customer satisfaction whilst maximising revenue opportunities.

Coach and mentor managers and team members, supporting career development and succession planning. Champion digital innovation and the adoption of new systems and processes. Optimise operational processes throughout the customer journey, including Vehicle Health Checks and service retention initiatives. Ensure compliance with Stellantis standards, DVSA regulations, financial controls and Health & Safety requirements. Analyse business performance and implement strategies that drive continuous improvement and profitability.

Collaborate with the wider leadership team to achieve dealership objectives and long-term growth. A Day in the Life "As a Senior Aftersales Manager, every day is different. One moment I'm reviewing performance metrics and workshop efficiency, the next I'm supporting team members, engaging with customers or developing strategies to improve our operation. Success in this role is about balancing people, customer experience and commercial performance.

It's about creating an environment where colleagues feel confident, valued and motivated to deliver their very best. I take pride in helping my team succeed, celebrating their achievements and ensuring they have the support and development opportunities they need. When our people thrive, our customers receive exceptional service, and our business continues to grow. That's what makes this role…