Junior Lettings Negotiator

Salary: £25000 to £30000 PA DOE

Hours:

Monday to Friday 9am to 6pm;
Two Saturdays a month

To support the day‑to‑day lettings operations, assisting clients, landlords, and tenants while ensuring properties are managed efficiently and compliant with relevant legislation.

• Assist in the marketing of properties, including uploading listings to portals, taking photographs, and creating property descriptions.
• Respond promptly to enquiries from prospective tenants via phone, email, and in-person.
• Arrange and conduct property viewings with prospective tenants.
• Prepare tenancy agreements, renewal documents, and other administrative paperwork under supervision.
• Carry out reference checks, right‑to‑rent checks, and liaise with landlords and tenants regarding documentation.
• Support the management of property inspections, maintenance requests, and repairs.
• Maintain accurate records of communications, applications, and property details.
• Assist in resolving day‑to‑day issues for tenants or landlords, escalating complex matters to senior staff.
• Ensure compliance with relevant lettings laws, regulations, and company policies.
• Support the team in ad hoc administrative tasks as required.

• FULL UK DRIVING LICENCE WITH OWN CAR
• Previous experience in customer service, administration, or property-related roles.
• Basic understanding of property management or lettings processes.
• Competent with Microsoft Office and online property portals.

• Relevant property qualifications (e.g., ARLA Propertymark Level 3 or equivalent).
• Experience using property management software (e.g., Vebra, Reapit, or similar).

• Excellent communication and interpersonal skills.
• Strong organisational and time‑management abilities.
• Customer‑focused with problem‑solving skills.
• Attention to detail, particularly in administrative tasks.
• Ability to work in a team and support colleagues.
• Proactive attitude with a willingness to learn and develop within the role.