Intake Coordinator PRN

Intake Coordinator PRN (Sundays required)

Intake Coordinator PRN (Sundays required) | Carolina Dunes Behavioral Health | Leland, North Carolina

About the Job:

PURPOSE STATEMENT:
This is a PRN position, which will require Sundays 10a‑10p, in addition to other shifts as needed to cover the Intake team needs.

The Intake Coordinator provides a single point of entry for in‑patient intake. Duties include phone triage, addressing requests for services and performing patient call backs and documenting all call activities. Answers inquiry calls about hospital services and bed availability, performs pre‑registration, collects all pertinent data, verifies insurance eligibility, and coordinates with the insurance company. Facilitates and coordinates assessment and/or intake to facility services when appropriate.

Maintains communication between the organization and the patient referrals and family.

• Conduct pre‑admission screenings and schedule assessments.
• Work closely with the business office, nursing and clinical staff as well as external parties to ensure timely admission of patients.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Provide information and referral services for internal and external customers.
• Present clinical information to a member of the medical staff for approval of intake.
• Provide crisis intervention services if needed.
• Verify insurance upon intake.
• Maintain all documentation involved with the admissions process.
• Provide ongoing communications with referral sources concerning the status of patients referred into the program; promote and provide education regarding available services.
• Provide clerical support to admissions (e.g., collating admission folders, ensuring an adequate supply of pre‑stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room).

• High school diploma or equivalent required;
  Bachelor’s degree in social work, psychology, counseling, or other related field preferred.
• One or more years’ experience in healthcare admissions required; preferably in the mental health or substance use disorder field.
• Experience in patient assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills; skill in telephone etiquette and paging procedures.

• CPR and de‑escalation and restraint certification required (training available on hire and offered by facility).
• First aid may be required based on state or facility requirements.

This position is an Individual Contributor.

Carolina Dunes Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Carolina Dunes Behavioral Health is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country.