Veterinary Practice Manager

Practice Manager – Pre-Opening

Priority Pet Urgent Care is opening a state‑of‑the‑art clinic in Leland, NC in March 2026. We are seeking a well‑rounded and experienced Practice Manager to help us achieve our vision.

• Practice design
• Equipment ordering and tracking
• Pre‑opening marketing
• Vendor account setup
• PMS setup
• Supply purchasing
• Support staff interviewing, hiring, and training in preparation for the grand opening
• Communicate effectively with pet owners and staff; demonstrate exceptional management, organization, and customer service skills

• Make informal recommendations to the veterinary regional manager concerning personnel matters such as staffing needs, advancement, re‑assignments, and hours of work
• Prepare employee work schedules and manage office staff
• Direct on‑the‑job training, advise employees on performance requirements, discuss corrective measures, and prepare appraisals
• Recruit, hire, onboard staff that fit the culture and hospital needs; terminate staff that do not follow guidelines and policies
• Market the hospital to prospective customers and the veterinary community by attending local and regional events
• Resolve informal employee complaints and provide clear explanations of personnel policies and procedures; maintain effective employee‑management communication
• Obtain owner information, schedule appointments, and relay practitioner orders for animal care and treatment
• Answer telephone calls politely and professionally
• Promptly address and resolve pet owners’ complaints
• Show unbiased judgment when managing people and make fair recommendations regarding personnel issues and disciplinary actions
• Establish inventory control system to assure adequate stock of supplies; review best prices and monitor product quantities and quality
• Implement hospital policies, including DEA/Controlled Substances and OSHA regulations
• Ensure payroll is completed accurately and submitted in a timely manner
• Maintain good relationships with vendors and ensure hospital receives best support
• Promptly notify veterinary staff of emergency cases
• Perform other duties as assigned

• Experienced or Certified Veterinary Practice Manager (CVPM) with minimum 1 year of management experience (preferred 3+ years veterinary experience)
• Strong leadership, communication, and motivational skills; ability to direct, guide, and assist a team
• Ability to work well with all team members and support the hospital, doctors, and practice philosophy
• Compassionate and calm team‑player
• Excellent communication skills and ability to multitask
• Highly organized and possess computer skills
• Knowledge of patient record procedures and ability to accurately enter veterinary terminology
• Self‑starter with desire to continue advancing knowledge and skillset
• Open availability with flexibility to change hours based on hospital needs

• Comprehensive benefits (health, dental, vision, liability, 401(k) with matching, life & supplemental insurance, HSA, FSA)
• Employee Assistance Program
• Paid vacation and sick time for all employees
• Paid bereavement program
• Paid parental leave program
• Competitive compensation
• Continuing education allowance (applies to licensed/registered/certified roles)
• Tuition assistance program
• Access to CVA/CVT/CVPM partnership through Penn Foster
• Career development opportunities
• Referral bonus program for most positions
• Additional benefits may also be available (personal pet discounts, holiday pay, uniform allowance, bonuses, etc.)

Note:

Some benefits may only be available to or vary slightly for full‑time employment status versus part‑time status.

Hiring eligibility may be contingent upon a satisfactory background check.

For additional details including our full equal opportunity statement and other job requirements, please visit